The products shown are adapted to the season. As a rule, the range is updated six times a year. Fleurop therefore cannot always guarantee that the flowers or plants pictured will be available at every Fleurop partner florist in Austria at all times. A Fleurop product may therefore differ slightly from the image. However, every Fleurop product is individually arranged locally using fresh flowers and will correspond as closely as possible to the pictured shape and colours.

The bouquet at the minimum price is proportionally smaller than the Standard or Premium bouquet. The bouquet image in the online shop is adjusted accordingly so that the difference can be clearly seen.

Please contact our customer service team if you have a special request. We will be happy to check whether your floral request can be fulfilled. However, only the products displayed online can be ordered through the online shop.

In the event of significant differences, Fleurop or the florist carrying out the order will generally contact you to agree on a suitable alternative.

The minimum price for a bouquet in Austria is EUR 37.00. Minimum prices for orders to other countries vary depending on the destination. Please contact Fleurop customer service for further information.

Fleurop-Interflora Austria GmbH accepts the following payment methods: EPS, Mastercard, Diners Club, Visa, PayPal and American Express

No, unfortunatelly invoice-payment is not possible.

Please contact Fleurop immediately. Changes to or cancellation of orders that have already been forwarded may incur costs of up to the full value of the order. Changes or cancellations made up to two working days before the delivery date are generally free of charge.

Contact customer service by telephone on +43 1 870 070, or by email at [email protected] .

If you are not satisfied with a delivery, please contact the partner florist carrying out the order or Fleurop customer service as soon as possible, and no later than within the five-day satisfaction guarantee period. Relevant photographs enable us to review your request quickly and clarify the matter with the partner florist.

Fleurop guarantees that every order will be completed carefully, to a high standard and within the agreed timeframe. If you are nevertheless dissatisfied with the quality or service, you can contact us within five days of delivery. Fleurop will do everything possible to find a satisfactory solution. Our high quality standards are also checked through regular mystery shopping at partner florists.

A leaflet containing care instructions is included with deliveries. It contains the most important flower care tips, the wording of the Fleurop satisfaction guarantee and the contact details of the Fleurop partner florist carrying out the order. In the event of a complaint, the recipient can therefore also contact the delivering florist directly.

Same-day delivery is generally guaranteed for orders placed by 2.00 p.m. on working days and by 11.00 a.m. on Saturdays. Delivery takes place during the normal opening hours of the florist carrying out the order. Requests such as “in the morning”, “in the afternoon” or a specific time cannot be guaranteed. Guaranteed delivery times are only available with Fleurop Express, Fleurop timed delivery and for funerals and memorial services.

As soon as the florist carrying out the order in Austria or abroad confirms delivery, you will receive confirmation by email. If an order cannot be delivered, customer service will contact you as soon as possible.

For deliveries in Austria, a notification card stating the selected delivery option will be left. If this is not possible, the Fleurop partner florist carrying out the order will keep the floral gift for two days so that it can be collected. If the recipient is absent for a longer period, the person who placed the order may be charged costs of up to the full value of the order. If a second delivery is requested, an additional service fee will be charged.

At least one of the following options must be selected for every order: delivery to a third party, such as a neighbour or reception; leaving the item outside the recipient's door; or keeping it for two days at the Fleurop partner florist carrying out the order.

If the person placing the order selects the option “may be left outside the recipient's door”, they accept the risk and responsibility in the event of theft.

Smaller places cannot always be selected directly. Try searching using the postcode. If neither the place nor the postcode is shown, an online order is unfortunately not possible. In this case, Fleurop customer service will be happy to assist you.

Hospitals only accept bouquets. For hygiene reasons, arrangements containing soil or floral foam are not permitted. It is important to provide complete details, such as the ward and room number. Deliveries to intensive care units are not possible. If the floral gift cannot be handed over, it will be kept for two days at the partner florist so that it can be collected.

Please provide the time of the funeral or memorial service, the location, such as the church or cemetery, the full name of the deceased and the telephone number of a family member. Special delivery instructions must be entered in the comments field.

For a hotel delivery, we require the hotel's full address and telephone number, the name used for the booking and the recipient's correct name. Providing the room number is also helpful.

Fleurop offers two types of vouchers: Fleurop gift cards in credit card format and Fleurop PDF vouchers, which can be conveniently printed at home and are particularly suitable as a last-minute gift.

Fleurop gift cards and PDF vouchers can be redeemed online at www.fleurop.at, by telephone or at a Austrian Fleurop partner florist.

The current balance can be checked in the online shop, at a Fleurop partner florist or by telephone through customer service.

Fleurop newsletter subscribers regularly benefit from exclusive discounts. For orders placed through the link in the newsletter, the discount is applied automatically. Alternatively, a discount code can be entered during the ordering process. The discount is deducted directly from the order total and is shown on the order confirmation.

MyFleurop is Fleurop's loyalty programme. Customers receive one MyFleurop point for every Euro spent on Fleurop orders. Collected points can be used as a discount on orders.

Please make sure that you are logged in to MyFleurop. Points can be used once you have a balance of at least 300 MyFleurop points, which corresponds to a value of EUR 12.00. If the balance is lower or the points have already expired, they cannot be used. Full details are available in your personal MyFleurop account.

Please check that you are using the correct email address and that your login details have been entered correctly. If you have forgotten your password, you can request a new one using the “Reset password” function.